Customer Equipment Information
Customer Owned Equipment
Any repair or maintenance of customer owned equipment is the responsibility of the owner through the manufacturer or an authorized agent. If a customer’s equipment interferes with proper operation of the telephone service, the telephone company may temporarily disconnect that equipment until it is in proper working order.
Noise on a Cordless Phone
Several factors, not associated with the telephone line itself, may cause noise on cordless phones. Noise can be generated by weather, florescent lighting, CB radios, AM/FM radio stations, and other temporary conditions and equipment. Oftentimes, replacing the handset battery will solve the problem. Please contact the cordless phone manufacturer for assistance.
What’s Wrong With My Telephone?
Locating the problem
Telephone troubles can be caused by a telephone set, wiring inside your location, or the telephone line connected to your location. Triangle Communications encourages you to do some simple troubleshooting tests before you call. If a service call is made to your location and it is your phone set causing the trouble, you may be charged for the service call. Technicians do not repair or replace the telephone sets. If you have Inside Wire Maintenance, repairs of the jacks and wiring inside your location maybe covered. Triangle recommends to always keep a corded phone on hand for testing and for use during a power outage.