The areas this service is available will vary by town. Coverage maps for available locations can be found below.
The Triangle Communications Community Wi-Fi program is free for all members who have broadband with us. This value-added service is a way for our members to extend their wireless footprint and to save on data plans while they are in the downtown area. People traveling through the area who are not Triangle Communication members can sign up for a day, week or month of service through the sign on page for a nominal fee.
Open your wireless settings and select the network called “Triangle Community Wi-Fi”. You will be directed to a webpage where you will select that you are an existing Triangle Communications member. Enter your Community Wi-Fi username and password and click “Sign On”.
If you do not know your Community Wi-Fi username or password, you have a couple of different options for ways to obtain your information.
1. Log into your SmartHub® account through either a web browser or the app and view your current bill. Information is located under the section called “Community Wi-Fi UN: & PW:”.
2. Call 1-800-332-1201 and a representative will assist you with your credentials.
The free Community Wi-Fi for our members allows up to 3 devices to be connnected. The paid service allows 1 device.
Triangle Communications does not have access to your device or collect any personal information of users connecting to the Wi-Fi. The system does, however, collect computer information such as the type of computer, operating system, and Wi-Fi usage that will help us better serve you better as this program grows.
Connections will last as long as 60 minutes. After that connection time, users must reconnect and acknowledge the Terms of Service and Acceptable Use Policy again.
It is possible that your settings are not configured to search for new Wi-Fi networks. Remember, you must be outside and in one of our coverage areas to enjoy the complimentary Wi-Fi. If you need assistance connecting, call our 24/7 tech support at 1-877-730-8215.