If you are having trouble with your internet, before calling in, you can try power cycling your router.
To do so, disconnect the power cable from the back of the router, leave it unplugged for 30 seconds and then plug it back. In.
Give your router about 5 minutes to reboot, once all of the lights are back on the router. Try your internet again. Sometimes this may resolve your issue. If not, please give us a call at 1-800-332-1201.